AI Strategy & Roadmap
Assess where you are today, agree what success looks like and get a prioritised plan your leadership can back.
Talk to an expert →Microsoft AI · Business Apps · Agents
Put AI to work
across your business.
We design, build and run Microsoft AI solutions, from copilots and agents to contact centres and data platforms, that deliver measurable results.
- Built on
- Dynamics 365
- Copilot Studio
- Power Platform
- Azure AI
Customer Service AgentExample
CustomerHi, my latest invoice is higher than usual. Why?
AI agentThere's a one-off installation fee of $180 on invoice INV-4821. Would you like to spread it over 3 months?
CustomerYes please.
- Payment plan created in Dynamics 365
- Confirmation email sent
- Case resolved with no hold time
20+AI & automation projects delivered
3Offices: Melbourne, Sydney, Chennai
2Countries with local teams
New product · UAE e-invoicing
Comply
UAE E-Invoicing and Compliance Platform · Assess · Connect · Monitor
Get your ERP ready for UAE e-invoicing before the 2027 deadline. Comply checks every invoice, connects Dynamics 365 or any other ERP to your accredited service provider and shows the status of every invoice in one place.
- Revenue of AED 50 million or more1 Jan 2027
- All other businesses1 Jul 2027
- Government entities1 Oct 2027
What We Do
Our Solutions
Everything you need to adopt AI with confidence, delivered on the Microsoft platform you already trust.
Move from AI ideas to agents that do real work, with a clear plan and proof before you scale.
Proof of Value Sprints
Turn your best idea into a working pilot in weeks, tested with real users and measured against clear targets.
Talk to an expert →Custom Copilots
Assistants trained on your knowledge and processes that answer questions, draft content and complete tasks for staff and customers.
Talk to an expert →Autonomous AI Agents
Digital workers that act across Microsoft 365, Dynamics and systems like SAP, ServiceNow and Salesforce to get work done end to end.
Talk to an expert →Generative AI Apps
Secure, enterprise-grade apps built on Azure OpenAI and grounded in your own documents and data.
Talk to an expert →Agent Operations
Monitoring, testing and tuning that keep your agents accurate, safe and cost-effective after go-live.
Talk to an expert →The full Dynamics 365 suite, from Finance and Operations and Business Central to Customer Engagement, implemented and tailored to how your business runs.
Dynamics 365 Finance
Real-time financials, faster month-end close and automated compliance, with Copilot spotting issues before they cost you.
Talk to an expert →Dynamics 365 Supply Chain Management
Plan, source, make and deliver with live visibility of inventory, warehouses and production.
Talk to an expert →Dynamics 365 Business Central
An all-in-one ERP for growing businesses, connecting finance, sales, purchasing and inventory in one place.
Talk to an expert →Dynamics 365 Sales
Manage leads, opportunities and pipeline in one place, with Copilot summarising accounts and suggesting the next best action.
Talk to an expert →Dynamics 365 Customer Service
Cases, knowledge and service levels across every channel, so customers get fast, consistent answers.
Talk to an expert →Dynamics 365 Field Service
Schedule, dispatch and equip mobile technicians to fix issues first time, with remote assist and IoT alerts.
Talk to an expert →Dynamics 365 Project Operations
Quote, plan, resource and bill projects in one system, with clear visibility of utilisation and margins.
Talk to an expert →Dynamics 365 Customer Insights
Unify customer data into a single profile and deliver personalised journeys across email, SMS and web.
Talk to an expert →Copilot in Dynamics 365
Switch on and tailor Copilot across your Dynamics apps so every team gets AI help inside the tools they already use.
Talk to an expert →Faster, friendlier service on every channel, with AI handling routine requests and helping your people with the rest.
AI-Powered Contact Centre
Voice, chat, email and social in one workspace, with Copilot helping agents resolve issues faster and more consistently.
Talk to an expert →Voice Agents & Smart IVR
Natural conversations that understand what callers need, solve simple requests and route the rest to the right person.
Talk to an expert →Digital Self-Service
Web and messaging assistants that answer questions and complete transactions any time, without the wait.
Talk to an expert →Teams Calling & Mobility
Business calling, mobile and meetings in Microsoft Teams, set up and supported by telco specialists.
Talk to an expert →Live Service Insights
Real-time dashboards across every channel so leaders can spot trends, balance workloads and lift satisfaction.
Talk to an expert →Conversation Intelligence
Transcripts, sentiment and topic trends from every interaction, to coach agents and fix root causes.
Talk to an expert →Clean data, clear insight and fewer manual steps, using Power Platform, Fabric and Power BI.
Low-Code Business Apps
Replace spreadsheets and paper forms with secure apps your teams can use on any device, built in weeks.
Talk to an expert →Workflow Automation
Automate approvals, hand-offs and repetitive admin, adding AI to read documents and make simple decisions.
Talk to an expert →Connected Enterprise Systems
Link Microsoft 365, Dynamics and your line-of-business apps so data flows without double handling.
Talk to an expert →Unified Data Platform
Bring scattered data into one governed, scalable platform that is ready for reporting and AI.
Talk to an expert →Dashboards & Reporting
Clear, trusted dashboards that give every decision-maker the numbers they need, when they need them.
Talk to an expert →Forecasting & Advanced Analytics
Machine learning models that predict demand, flag risk and uncover opportunities hidden in your data.
Talk to an expert →Protect your people, data and AI with Microsoft security, monitored and managed by specialists.
Managed Security Operations
Proactive monitoring and threat response from our analysts, using Microsoft Sentinel and Security Copilot.
Talk to an expert →Threat Protection
Defender configured and tuned across devices, identities, email and cloud apps for joined-up protection.
Talk to an expert →Identity & Zero Trust
Strong, simple sign-in and access controls that protect your people and data wherever they work.
Talk to an expert →Responsible AI Governance
Data protection, policies and controls so your copilots and agents only see and do what they should.
Talk to an expert →Incident Readiness
Response plans, playbooks and practice runs, so a security incident is handled calmly and quickly.
Talk to an expert →Security Advisory
On-call security architects for reviews, roadmaps and compliance questions, without hiring a full team.
Talk to an expert →A secure, cost-efficient Azure foundation, plus the training and support that make new tools stick.
Azure Migration & Modernisation
Move workloads to Azure with minimal disruption and modernise them so they're ready for AI.
Talk to an expert →Managed Azure
We monitor, patch, back up and optimise your environment so your team can focus on new work.
Talk to an expert →Cloud Cost Optimisation
See exactly where your cloud and AI spend goes and cut waste with practical, prioritised savings.
Talk to an expert →AI Centre of Excellence
The people, standards and playbooks that let you repeat AI success across every team, safely.
Talk to an expert →Training & Change
Role-based training and change support that help people actually use, and enjoy, the new tools.
Talk to an expert →Ongoing Support
A responsive local helpdesk and regular health checks that keep everything running smoothly.
Talk to an expert →AI at work
What AI looks like day to day
Example scenarios from the kinds of projects we deliver.
Billing questions answered instantly
- Before
- Callers wait in a queue to ask simple balance and invoice questions.
- With AI
- A voice agent explains the charge and sets up a payment plan on the spot.
The right technician, first time
- Before
- Dispatchers juggle spreadsheets and phone calls to book jobs.
- With AI
- Copilot suggests the best-qualified technician nearby and books the visit.
Quotes in minutes, not days
- Before
- Reps rebuild every quote from old emails and price lists.
- With AI
- Copilot drafts the quote in Dynamics 365 Sales straight from the opportunity.
Invoices processed without retyping
- Before
- Staff key invoice details into the finance system by hand.
- With AI
- Power Automate reads each invoice and routes it for approval automatically.
How we work
From first idea to AI at scale
Four clear stages, each with something tangible at the end, so you can decide with confidence before moving on.
Start with Discover-
1
Discover
A free workshop to map your goals, data and processes, and pick the use cases with the best return.
You getA prioritised shortlist of use cases, with a business case for each.
-
2
Prove
A working pilot in weeks, tested with real users against success measures we agree up front.
You getA working pilot and a results report against the agreed measures.
-
3
Build
The winners are hardened for production with security, governance, integration and change support.
You getA secure, production-ready solution your people are trained to use.
-
4
Scale & Run
Roll out across teams, stand up your AI Centre of Excellence and keep improving with managed operations.
You getA managed service, a Centre of Excellence and a rolling roadmap.
About us
A specialist team that's sat in your seat
BizApps Studio is an independent team of Microsoft specialists working with enterprises, government agencies and growing organisations across Australia and India.
Many of us spent years on the client side, running contact centres, IT programs and business systems. That's why every engagement starts with a free, no-obligation workshop: we understand your goals before we recommend any technology.
Agent-first thinking
AI agents and copilots that take real work off your people, with humans in the loop where it matters.
One team, start to finish
Roadmap, build, governance and ongoing support from one accountable team.
We've been the customer
We know the budget pressure and integration headaches, so we keep things practical.
Contact
Start with a free workshop.
Tell us what you'd like to improve. We'll get in touch to set up a free, no-obligation workshop with our Microsoft specialists.
- admin@bizappsstudio.com
- Melbourne · Sydney · Chennai
- linkedin.com/company/bizappsstudio